知识管理在备件供应流程中的应用与研究.pdfVIP

第 13卷第 12期 计算机集成制造系统 Vo1．13 No．12 2 0 0 7年 12月 Computer Integrated Manufacturing Systems Dec．2 0 0 7 文章编号：1006—5911(2007)12—2473—06 知识管理在备件供应流程中的应用与研究 刘晓冰 ，邱立鹏 ，王万雷 (1．大连理工大学CIMS中心，辽宁大连 116024；2．大连民族学院 机械系，辽宁 大连 116600) 摘 要：提出了用于连接知识管理与业务流程的知识触发系统的概念、结构和应用方式，并以此为基础定义相 应的知识管理系统框架及其实施的四阶段模型。通过该框架，实现了知识管理和备件供应流程的集成，使备件供 应流程得到企业知识的支持，实现了知识在流程中的共享、积累和提升。最后，给出了某特钢集团备件管理系统与 知识管理集成的例子，实现了将备件供应管理系统升级为基于知识的备件供应管理系统。 关键词：知识；知识触点；知识管理；备件供应流程 中图分类号：0027 文献标识码：A Knowledge management on spare parts supply process LJUXiao—bing ，QJULi—peng ，WANG Wan—lei (1．CIMS Center，Dalian University of Science Technology，Dalian 116024，China； 2．Department of Mechanics，Dalian Nationalities University，Dalian 1 16600，China) Abstract：Concept，structure and application method of Knowledge Trigger System (KTS)were presented．Then a framework of knowledge management system was defined based on KTS，and a four—level implementation model was also proposed．By applying this framework，the integration of knowledge management with spare parts supply process was realized，therefore the process could get help from enterprise knowledge and knowledge could be shared，accumulated and created in the process．Finally，an example of integration of knowledge management with spare parts supply process in a special steel enterprise group was presented，which upgraded the management system of spare parts supply process to the knowledge—based management system of spare parts supply process． Key words：knowledge；knowledge trigger point；knowledge management；spare parts supply process 挥作用，成为助力企业发展的有效知识，所以将知识 0 引言