企业软实力与标准化建设（Enterprise soft power and standardization construction）.doc

企业软实力与标准化建设（Enterprise soft power and standardization construction） The enterprise soft power and standardization construction of 2 Aasperon school in 2009 04 months 22 days WWW.CHINA- B.C0M source: the Internet a: McDonalds Handbook: 1, McDonalds McDonalds operations and training manual operations and training manual is very detailed description of the McDonalds restaurant policy, the top work operation procedure, and McDonalds manual: 1 McDonalds operation training manual The McDonalds operation training manual describes in great detail the McDonalds policies and procedures, procedures, procedures and methods for the top work of the restaurant. For more than 30 years, McDonalds Corp has continuously created and perfected operational training manuals, making it a guiding principle and canon for the operation of McDonalds Corp. 2, post work checklist The McDonalds Corp divides the work of the restaurant service system into more than 20 workstations. For example, fried meat, baking packets, conditioning, quality management, lobby, etc., each workstation has a set of SOC, that is, Station Observation Checklist. SOC detailed description of the work station should be prepared and checked in advance of the project, the operation procedures, post second responsibilities and job matters such as attention. After the staff entered the McDonalds will be in accordance with the operation process by practice, through each workstation after the examination, outstanding performance promotion for the trainer, then the trainer is responsible for training new employees, good performance can be promoted to the trainer management group, that is to say from the practice of basic training, step by step raised step by step. 3 POCKET quality reference manual A hand Maidang branch management manual for each distribution, a detailed description of various semi-finished goods temperature, storage temperature, storage period, production temperature, production time, raw material ratio, storage