从老年人获取资讯与通讯科技(ICT)技能的历程探讨数位落差.PDFVIP

圖書資訊學研究 3 ：2 (June 2009) ：75-102 從老年人獲取資訊與通訊科技 （ICT ）技能的歷程探討數位落差 Digital Divides Revisited: A Process View of the Acquisitions of Information and Communication Technology (ICT) Skills by the Elderly 林怡璇 Yi-Hsuan Lin 國立中山大學圖書與資訊處 組員 Office of Library and Information Services National Sun Yat-sen University 林珊如 Shan-Ju Lin Chang 國立臺灣大學圖書資訊學系 教授 Professor Department of Library and Information Science National Taiwan University 【摘要Abstract 】 本文描述老年人獲取資訊與通訊科技（ICT ）技能的歷程， 從中探討老年人學習與使用ICT 的障礙和助力，並重新思考年齡 數位落差的問題。第一部份探討相關文獻的討論與缺口，第二部 分則是一項相關實徵研究的報告。本研究結果指出，老年的客觀 條件、ICT對能力的要求，以及ICT預設的價值，造成老年人獲取 ICT技能的困難，而充分且即時的社會支援則有助於老年人跨越障 礙。回應數位落差的問題，應關注在「如何做」的過程，必須先 瞭解老年人的興趣與需求，以及可取得的社會支援，方可有效協 助老年人獲取ICT技能。 投稿日期： ；接受日期： 2009.1.22 2009.6.11 email: 林怡璇 ；林珊如 xuan@.tw sjlin@.tw 75 圖書資訊學研究 3 ：2 (June 2009) This paper explores the process of information and communication technology (ICT) skill acquisition by senior citizens. Its aim is to explore the successes and problems of such endeavors, and to rethink the age-related digital divide issue. This paper first reviews literature relating to the digital divide, especially issues concerning ICT skill acquisition by senior citizens. The paper then reports an empirical study on this topic and concludes that three factors-- age-related issues, the necessity of acquiring specific skills for ICT usage, and pre-adjustments in ICT targeting younger people-- create barriers for acquisition of ICT