商务礼仪.txt（Business etiquette.Txt）.docVIP

商务礼仪.txt（Business etiquette.Txt） The famous three Jin Zhengkun books: social etiquette, business etiquette, effective communication Jin Zhengkun: Civil servants in public relations, the need to comply with etiquette, the etiquette Engaged in economic activities of the staff required to abide by the etiquette, business etiquette Foreign affairs personnel in foreign exchanges, the need to comply with the international etiquette, etiquette Most peoples leisure life, personal relationships, we need to abide by the etiquette, social etiquette Ceremony： The first round effect (the first impression is usually the most important people) Four features: Instantaneous, non rational, empirical, irreversible At the end of the round effect On one occasion, people usually on one said the first sentence and the last sentence impresses. So in the negotiations, no matter how fierce, after all to give each other a correct evaluation! Three concepts in business communication; In this respect, good at expression, formal specification On certain exchanges to each other. Customers to the company when the reception of three sound: Welcome to have a sound Ask and answer sound The sound to be sent ..................... .......... Cross civilization: Greetings, hello Request, please. Thanks, thank you Sorry, sorry Goodbye, goodbye Passion three: 1. eyes: When you communicate with each other when Pay attention to each others time should be the other and you get along with the time of the total time of about 1/3. 2. to: Speak mandarin, 3. Italy to: Expression of consciousness Communication skills with others: Self positioning accuracy Accurate positioning to others To comply with the Convention Meet： If the business contacts in the meeting... Generally do not choose the first two days on Monday morning, the weekend syndrome has not come back! In the weekend, Friday afternoon, one or two hours! Three questions in regards to the: 1. order problem (low first) 2. for the occasion. 3. contents are d