餐饮客房面试常见问题.docVIP

餐厅专业问题 一．餐厅服务员 1. Say something about the duties of the waiter / waitress 说一下餐厅服务员的工作职责是什么. 2. What’s your daily job? 你的日常工作是什么？ 3. Do you think a cordial smile is important when you are serving the guest? Why? 你认为当你服务客人的时候亲切的微笑是很重要的吗？为什么？ 4. How big is your restaurant? How many dining-seats 你们的餐厅有多大？有多少张桌子？ 5. Do you know how to set up table？ 知道怎样摆台吗？ What’s your shift? 你都有什么班次？ How do you make sure you make guests happy in the restaurant with F B service? 你如何确保你的客人在餐厅高兴的用餐？ If the guest angry about the dish, what should you do? 如果顾客你该怎么办？ Why do you apply for waiter /waitress? 你为什么申请服务员这个职位？10. How do you take order? 怎样进行点单？ 11. Whats good service? / What’s the teamwork? 什么是优质的服务？ 什么是团队精神？ 12. How you provide unique service? 怎样做到独一无二的服务？ Do you know what customer service is? 你知道什么是客户服务吗? What will you do when you finish the job? 工作之余做些什么？ What do you like in your job? And whatdon’t like? 在你的工作中你喜欢做什么？不喜欢什么？ 16. What is your character? 你的个性怎样？ Do you know Chinese cuisine? 你知道中国的菜系吗？ Can you name some dishes? / soups? 能说出一些菜的名字吗？汤的名字？19. What is your special dish today? 今天的特色菜是什么？ What kind of boss do you expect? What do you think of your boss? 你希望有什么样的上司？对你的老板怎样看？ 21. How many floors in your hotel? our restaurant in? 你们的酒店有几层楼？餐厅在几楼？ What’s name of your supervisor? 你们的主管叫什么名字？ How many restaurants in your hotel？酒店里有多少餐厅？ What is the name of your restaurant ？餐厅的名字？ Can you describe your hotel ？ 能描述一下你们的酒店吗 What is you weakness during work? 你在工作中的缺点是什么 What are some foods that you know are healthy for your ? 你知道什么食物对身体有益吗？ How to handle in the work, give example. 工作中出现错误怎样处理，举例说明 How many staff working in restaurant? 餐厅有多少员工？ If you and your roommates have conflict will that affect your work？ 如果你与你的室友发生矛盾会影响工作吗 31. 怎样处理客人的投诉 （Listen-apologize-settle-thanks） 二：吧台服务员 1. Do you know any knowledge about wine? 你懂酒吗？ Can you name some cocktails? 你可以说出一些鸡尾酒的名字吗？ Do you know how to make cocktail 知道怎样调制鸡尾酒吗客