8D_方法.pptVIP

made in Changchun Quality TotalQualityManagementProblem Solving, 8D - Method ? Total Quality Management - Seminar at Jilin University - June 2002 (* / 14) Q ? An issue to be resolved. It may originate from analysis of data, an internal audit finding, a customer request, a customer complaint, etc. 一个亟待解决的问题。它可因数据分析、内部审核结果、客户要求、客户抱怨等形成. Problem =Difference of desired : actual 8 D’s (8 Disciplines) Methodology: A practical way to resolve problems Step 1. Team approach;步骤1 负责解决问题的小组; Step 2. Problem discription;步骤2 问题描述; Step 3. Short-term containment actions;步骤3 短期应急措施; Step 4. Define and verify root causes;步骤4 确定并核实根本原因; Step 5. Select permanent corrective actions;步骤5 选择长期纠正措施; Step 6. Implement permanent actions;步骤6 实施长期纠正措施; Step 7. Actions to prevent problem recurrence;步骤7 防止问题再发生采取的措施; Step 8. Problem solved.步骤8 问题解决. Step 1. Team approach步骤1 负责解决问题的小组 Team Membership and responsibilities A team leader is responsible to follow the method. He defines the individuals and skills required. He compiles the data associated with the problem (technical, qualitative, quantitative, costs,…); Opening of an 8D report; During the first meeting, the team leader shall define the responsibilities and define the methodologies and measurables for follow-up (specific meeting, frequency, other facilitators,…). 小组成员及职责 组长负责按程序办事。由他指定所需的人员和技能，并收集与问题有关的数据信息 (技术、定性的、定量的、成本，..); 开始使用8D报告 在首次会议上，组长应定义职责并确定跟踪措施的评定方法(特别会议、频次、其他方法，..)。 Step 2. Problem discription;步骤2 问题描述 Description of the problemand its effects: Describe the problem phenomenon as observed in its environment or the risk of appearance of the problem; Identify qualitatively and quantitatively (by material, environment, labor, means, method) the effects and their given conditions; Attach the documents of this description (anomaly report, indicators, graphics,…). 问题描述及其后果： 描述该环境下观察的现象或出现问题的风险； (通过材料、环境、人工、手段、方法)定性和定量地判定该问题产生的后果和所处的环境； 随附说明文件 (异常报告，指示参数，图形，..) Step 3. Short-term