绩效管理-THE USE OF HR PERFORMANCE MANAGEMENT IN STRATEGIC BUSINESS PLANNING.ppt

Content Why is the right Performance Management System critical? Adapting the System to the Business Model and Strategy Fine-tuning Performance Management for Talent Management 1. Why is the right Performance Management System critical? “…in the past 18 months, we have heard that profit is more important than revenue, quality is more important that profit, people are more important than profit, customers are more important than our people, big customers are more important than small customers, and that growth is the key to our success. No wonder our performance is inconsistent Before we start… In the old days of HR… Average training hours per staff % of staff attending training # of training programs % of training programs conducted Training needs analysis conducted Competency models developed Training budget as % of payroll Before we start… Moral of the story… Innovation: Business models Products Services Market Leadership Competitive differentiation What is the OBJECTIVE of a Performance Management System? What is the ultimate objective of a Performance Management System? ‘Performance’ – achievement, ‘Management’ – controllable, improvement ‘System’ – predictable outcome, autorun Summary? A Predictable process to Improve Controllable Achievements What is the OBJECTIVE? 2. Adapting the System to the Business Model and Strategy Focus on the Business Strategy and Business Direction first What is the Business Model? Business Model: Profit Model Intro: Market Discipline Exactly what I need Customized products Personalized communications Theyre very responsive Preferential service and flexibility Recommends what I need Im very loyal to them Helps us to be a success Strategy: Market Disciplines Strategy: Market Disciplines Strategy: Market Disciplines Product Leadership New, state of the art products or services Risk takers Meet volatile customer needs Fast concept-to- counter Never satisfied - obsolete own and competitors products Learning organization The McPl