加拿大多伦多大学教材 第七章员工培训.ppt

简 介 培训：指组织有计划地帮助员工学习与工作有关的知识、技能、能力和行为，目标是将这些应用到工作中去 培训项目可以是正式的班级，也可以是一对一的导师制；可以发生在工作场所，也可以在遥远的地方 无论培训的形式如何，只要培训和组织需求联系在一起并且激励了员工，培训就能给组织带来好处 Introduction Training: consists of an organization’s planned efforts to help employees learn job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on the job. A training program may range from formal classes to one-on-one mentoring and it may take place on the job or at remote locations. No matter what its form, training can benefit the organization when it is linked to organizational needs and when it motivates employees. 和组织需求联系在一起的培训 现代经营环境的特性使培训比以往任何时候都更重要 迅速的变化，尤其是在技术领域，要求员工不断学习新的技能 培训项目可以: 为员工将来的工作做准备 使组织对变化作出反应 降低流动率 加强员工安全 改进客户服务和产品设计 达到其他许多目的 教学设计: 系统地开发培训项目以满足特定需求的过程 Training Linked to Organizational Needs The nature of the modern business environment makes training more important today than it ever has been. Rapid changes, especially in the area of technology, requires that employees continually learn new skills. Training programs may: Prepare employees for future positions Enable the organization to respond to change Reduce turnover Enhance worker safety Improve customer service and product design Meet many other goals Instructional design: a process of systematically developing training to meet specified needs. 教学设计阶段 Stages of Instructional Design 需求评估 需求评估：通过评估组织、员工个人和员工的任务来决定需要进行什么样的培训 多种可能促使组织进行需求评估的情况: 管理人员发现一些员工缺乏基本技能或业绩很差 组织决定生产新产品、应用新技术或设计新工作 客户等外部力量的要求或法律方面的要求 需求评估的结果是决定怎样解决需要培训的问题 Needs Assessment Needs assessment: the process of evaluating the organization, individual employee, and employee’s tasks to determine what kinds of training, if any, are necessary. A variety of conditions may prompt an organization to conduct a needs assessment: Management observes that some employees lack basic skills or are performing poorly The organization has decided to produce new products, apply new technology, or design new jobs Outside forces such as cust