- 1、本文档共26页,可阅读全部内容。
- 2、原创力文档(book118)网站文档一经付费(服务费),不意味着购买了该文档的版权,仅供个人/单位学习、研究之用,不得用于商业用途,未经授权,严禁复制、发行、汇编、翻译或者网络传播等,侵权必究。
- 3、本站所有内容均由合作方或网友上传,本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺!文档内容仅供研究参考,付费前请自行鉴别。如您付费,意味着您自己接受本站规则且自行承担风险,本站不退款、不进行额外附加服务;查看《如何避免下载的几个坑》。如果您已付费下载过本站文档,您可以点击 这里二次下载。
- 4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等,请点击“版权申诉”(推荐),也可以打举报电话:400-050-0827(电话支持时间:9:00-18:30)。
查看更多
[专业文献]我国第三方物流企业顾客服务研究
毕 业 论 文(设计)
题 目: 我国第三方物流企业顾客服务研究
院 系: 工商管理学院
专 业: 工商管理
姓 名:
指导教师: 副教授
完成日期: 2005年4月25日
摘 要
随着市场经济的发展和专业分工的细化,第三方物流应运而生。第三方物流是由物品供方和需方以外的物流企业提供物流服务的业务模式,是在物流渠道中,由专业物流企业以合同的形式在一定期限内提供用户所需的全部或部分物流服务
With the development of the market economy and the technology, Third Party Logistics (3PL) become true. Third Party Logistics is a service model, which is offered by a company except demand and supply. It is a service that is supplied by a 3PL company, which makes a contract with its customers. A 3PL company supplies more or less logistics services that are its customers needed. The present society commences the service concept. The service idea goes deep into public. The customer’s service is any logistics system to constitute the most important part.
Actuality inside, the Chinese merchandise retail service market extends to open gradually after China joining into the WTO. Some international businesses in Third Party Logistics, such as TPG, UPS, DHL, FedEx, German Postal Service etc., enter the Third Party Logistics of China quickly. These strong competitors are big threat for Chinese logistics companies. How should the Chinese Third Party Logistics companies do? Improving customer’s service of the Chinese Third Party Logistics is the most important.
This paper is to expound to Third Party logistics enterprise customer’s service thorough of the analytical study, pointing out some basic questions of Third Party Logistics services for customers, such as the definition of Third Party Logistics customer’s service, the questions of Chinese logistics services, the principle that is improving Third Party Logistics customer’s service etc.. It is in order to find something that is useful and to improve the customer’s service ability of the Chinese Third Party Logistics companies.
Key words: Third Party Logistics; customer; customer’s servic
您可能关注的文档
最近下载
- 动物防疫与检疫技术模拟题库.doc VIP
- 数控技术专业人才培养方案汇报.ppt VIP
- 中考作文主题模板:道德与品质类.docx VIP
- 2022光伏发电工程工程量清单计价规范.docx
- 道德与法治二年级上册第一单元 我们的节假日 大单元整体学历案教案 教学设计附作业设计(基于新课标教学评一致性).docx
- 2023年-2024年动物防疫员(中级)考试题库(含答案).doc VIP
- 03S702-钢筋混凝土化粪池.pdf
- 南海区小学数学强基计划模拟测试.docx VIP
- 提高PICC导相关性血栓预防措施落实率PDCA案例品管圈QCC成果汇报.ppt
- 报废机动车再生资源回收利用产业园项目商业计划书.docx
文档评论(0)