商务电子邮件（英文）Lesson32PoorQualityofPartofShipment教材教学课件.pptxVIP

质量问题 Part Five Quality Problem 部分货物品质低劣 Lesson 32 Poor Quality of Part of Shipment 业务提示 跟单工作中，客户投诉是在所难免的，主要原因是客户对产品和售后服务不满意。对于客户的投诉，跟单员应以积极的态度应对，认真分析产生的原因，尽可能地提出双方能接受的方案。对客户投诉的回复邮件中，要表示歉意，并明快、诚恳、稳妥地提出解决方案。 邮件范文 (1) Dear Cheng, I received the bedsheets under S/C No. D1318 yesterday, but unfortunately when checking them, I found some of them faded in color. I chose randomly a few of them and have sent them to you by DHL today. Please check. 收件人 chengloria@163.com 主 题 Bedsheet color problem Considering our long-standing business relations, I will not send the goods back to you, but as