国际商务函电电子教案（第三版）chapter 11Complaints and Claims.ppt

Text Notes Exercise 16. make every effort to… 竭尽全力做…… You know that we will make every effort to satisfy your demands. 您知道的，我们会竭尽全力满足你方的需求。 Text Notes Exercise 17. apologize for 为……道歉 We apologize for the inconvenience caused. 我们为引起的不便表示歉意。 We apologize for our negligence in production. 我们为生产上的疏忽道歉。 Text Notes Exercise 1. inferior quality 2. check up 3. ask for compensation I. Translate the following expressions: 4. maintain rigid inspection 5. defective goods 质量低劣 2. 检查，检验 3. 要求赔偿 4. 保持严格的检验 5. 有缺陷的产品 Text Notes Exercise 6. 包装在 7. 检验报告 8.竭尽全力 I. Translate the following expressions: 9. 在……情况下 10. 溜走，过失 6. be packed in 7. Survey Report 8. make every effort to 9. in case of 10. slip by Text Notes Exercise II. Complete the following sentences in English: 1. The buyers complained of the _______________(质量较差) of this shipment. 2. You should_______________(对……负责任) the loss of the goods in transit. 3. we have to ________________________(要求对损失做出赔偿) incurred as a result of inferior quality of the goods concerned. 4. ________________（经检查），we found that the goods do not correspond with the original samples. 5. we are regretful that we have to ______________________ （向你方提出索赔）. 6. We have to return these goods, and shall be glad if you will _____________(换货)them with the right goods. poor quality be liable for ask for a compensation upon examination lodge a claim against you replace Text Notes Exercise 1. 商检局的调查表明，货物的损坏系由包装不良所致。 The investigation made by the Commodity Inspection Bureau has revealed that the damage is due to improper packing. III. Translate the following sentences into English: 2. 因为质量低劣我们要向你方就这批货提出索赔，金额为3，200美元。 We have to lodge a claim against you on the shipment for inferior quality for US $3200. Text Notes Exercise 3. 我们很惊奇地发现货物的质量低于样品的质量。 We were surprised to find that the quality of the consignment is inferior to that of the samples. III. Translate the following sentences into English: 4. 我方以广州商检局的检验报告为依据向新西兰贸易公司索赔。 we file our claim a