lifting training participationppt - NZIER提升培训participationppt - NZIER.pptVIP

Key messages Understanding volunteers’ motivations is vital to training (and service delivery) Need to be realistic about training for volunteers – don’t ask too much Training should complement other strategies Why? Project drivers Emergency services in New Zealand largely manned by volunteers Understand motivation to participate in and complete training Outcomes focused – impact of training on service delivery How? Approach Literature review Qualitative research Based on “natural experiments” across selected emergency services Conducted first half of 2008 Theory – why use volunteers? Wage rate is zero, so theoretically demand is infinite, but… Volunteers generate other costs Volunteers may be less productive than paid equivalents Management have few levers Theory – why use volunteers? We would expect volunteers to be used in roles… That contribute to the community Which require relatively easily acquired skills Where the demand for labour time is flexible or infrequent Theory – why do people volunteer? Theory – why do people volunteer? Volunteers are not the same as paid workers! Barriers to training Barriers to training Engaging volunteers in training is not easy Volunteer training in emergency services Volunteer training in emergency services Volunteer training in emergency services Volunteer training in emergency services “It’s a difficult balance. Volunteers have a family and a work life. At this brigade we attend a lot of incidents, but even so you need refresher training. Also, every now and then you’re thrown in the deep end. I’ve sometimes been the most senior person on the truck – you hope another truck will roll up!” (Volunteer senior fire fighter) Volunteer training in emergency services Emergency services organisations face two stark choices Accept that service standards will vary 2. Accommodate volunteers’ training preferences, and adopt a range of other strategies Lifting training