酒店前台注意事项.pptVIP

四季度假酒店 . 四季酒店暂定房价 房型 间数 门市价 前台价 网络订房价 网络底价 圆景大床房 GD 6 1090 658 630 圆景双床房 GT 11 1090 658 630 精选圆景大床房SD 20 1280 768 720 精选圆景家庭房SF 2 1480 888 820 圆景家庭套房FS 1 2480 1488 1390 精选圆景套房SS 1 2880 1728 1590 加床 3 200 200 200 早餐 都包含早餐（小孩1.2m以下早餐半价，1.2m以上全价） 叫醒服务wake-up call/morning call Would you please wake me up tomorrow morning? 对话: this is reception ,may I help you? yes ,I’d like to be waken up tomorrow morning. certainly ,sir ,at what time? at around 5:30am sure. m/c 15个一组，即同一时间只能设15个，如果超过15个，需要在同一时间的，可设时间或早或晚 Laundry service I have some laundry to do 对话 I have some laundry to do . certainly ,sir. how soon can we have our clothes back? garments received before 10:00am will be returned the same day. garments received after 10：00 am will be returned the next day. 马桶问题toilet Toilet is stopped up/ the toilet is blocked The toilet is overflowing/there is no water in the toilet/the flush isn’t working 对话 This is reception .may I help you? The toilet us stopped up. Oh ,I am very sorry .please wait a moment .let me get the repair . Thank you. You are welcome. 设备问题 There is something wrong with showerhead. The desk-lamp is broken out of order. The heating is off. The power is off The light bulb has broken The air conditioner is not working There is something wrong with the television Other杂项 I brush your 1000 yuan pre-authorization as a deposit. If you have any questions ,you can call the front desk in the room. Please sign here/ please sign your name here. Your room Number is 3333,on the second floor of three building / room number is 3333,on the three buil