上海电信后端部门cs中心激励改进分析-analysis on incentive improvement of cs center in shanghai telecoms back-end department.docxVIP

THERESEARCHOFIMPROVINGMOTIVATIONINCSCENTER,AMAINTENANCEDEPARTMENTOFSHANGHAITELECOMABSTRACTThepurposeofmotivationistoinspirepeople’senthusiasmandexplorepotentialsatwork,leadingpeopletorealizetheirvalueandsimultaneouslyachieveorganization’sobjectives.Inthisthesis,theauthorselectsCSCenter,abackendmaintenancedepartmentofShanghaiTelecomastheresearchobject,discussesin-depthabouttheissuesofthecompany’smotivationsystemandmeasuresbyapplyingthemotivationtheory,andmakesimprovementrecommendations.Thethesisiscomposedofsevenchapterswhichcoverthefollowing:IntroductionofShanghaiTelecomandCSCenter;Analysisofthedevelopmentofmotivationsysteminphases;ResearchonthelevelofmotivationofemployeesinCSCenterandstaffsatisfactionsurvey;Drawingtheproblemswiththecurrentperformanceevaluationsystem,careerdevelopmentplanning,remunerationsystem,training/educationetc;Recommendationsonhowtoimprovethemotivationsystem.Specificallyonimprovingthecompany’smotivationsystem,severalplansarebeingproposed,includingaligningemployee’sobjectives;establishingacareerdevelopmentplanningsystemandamoreflexibleremunerationincentiveplan;improvingthetraininganddevelopmentsystemtoenhancestaffcapability;providingspecialwelfareforstaffonthefrontline;establishingamoretransparentrecruitmentandpromotionsystem.ToimprovethemotivationmeasuresinCScenter,anotherfiveplansareproposed,includingredesigningtheorganizationstructureofCScenter;improvingtheperformanceappraisalsystem;layingoutadevelopmentrouteforstaff;developingapositivemotivationsystem;layingemphasisonthecontinuityofthemotivationinrespectsofinspiritingandopportunityprovidedtostaff.KEYWORDS:HumanResource,Motivation,ShanghaiTelecom目录第1章绪论........................................................................................................................11.1研究意义...................................................................................................................11.2研究思路...............................................................................................