部门培训需求分析.docVIP

TRAINING NEEDS ANALYSIS FORM FOR DEPARTMENT 部门培训需求分析 Please complete the following questions. They are designed to help assess the training needs of your department. 请完成下列问题, 这些问题将有助于您评定您部门中的培训需求。 What are the immediate business objectives/ goals of your department? 您部门现行的营业目标/工作目标是什么？ What are the business objectives/goals that your department has to reach in the near future? 近期必须达到的目标是什么？ What are some of the obstacles that the department faces in delivering customer service? In what areas does the department need to improve to meet customer expectations? 您部门在为顾客提供服务时所面对的阻力是什么？为满足客人需求，有哪些方面是部门需要改善的？ What new services or new technological and system changes will be implemented in your department? 部门将实行什么新的服务项目或更新技术和制度？ What kinds of skills and knowledge are required by your staff to reach the above business objectives and changes in service, customer expectations, technological, system and governmental regulations? How would you rate their present performance level? 您的员工应该具备哪些技能和知识才能达到以上营业目标和客户满意度、更新的技术和制度、政府的规定？你认为他们目前的胜任情况如何？ What training would your staff need for them to do their job better? Please photocopy attach additional copies of this page, if required. 你的员工需要什么样的培训能使他们比以前表现得更好？请复印，如果需要可以复印增加的页并附在本页后面。 No. 序号 Course Name 课程名称 Designation 职位 Number Of Staff 员工数量 Target Start Date Of Course 课程计划开始日期 Target End Date Of Course 课程计划结束日期 Vendor (Please provide information if possible) 授课者（可能的话，请提供信息） Price S($) (Please provide information if possible) 价格新加坡元 （可能的话，请提供信息） Eg. 1 例1 Grooming 仪容仪表 Room Attendant 客房服务员 20 3 April ’98 98年4月 May’98 98年5月 International 国际 $80 per person　每人 合计Total = 23X$80 = $1840 1 2. 3. Japanese Language English / Japanese Language PP (Please provide if available. Because we don’t have it on hand) Guest Services Executive Club House Attendant Club House Attendant 5 4 4 ASAP ASAP ASAP Teacher from Foreign Language University Teacher from Foreign Language University Submitted by: Dec 15,2004