SOP在哈威物流公司的应用研究-工商管理专业论文.docxVIP

华 华 中 科 技 大 学 硕 士 学 位 论 文 I I 摘 要 中国的食品冷链还未形成体系，数以亿吨计的食品在运输过程中都需要保鲜， 但是与发达国家相比，之间差距都非常明显。在相当程度上，冷链物流发展的严重 滞后影响了食品产业的持续发展。行业的发展离不开企业的发展，企业的发展离不 开完善的管理制度，国内冷链物流企业的管理水平很难与国外同类企业相比，而差 距集中体现在操作流程的规范程度上。 本文对世界领先的冷链物流企业哈维物流公司在 SOP 方面的应用情况进行了深 入研究。哈威集团于 1974 年成立于美国芝加哥，在供应链管理和冷链物流方面拥有 领先的地位。本文研究涉及到了哈威物流公司日常营运的数个关键环节，其中包括 收货环节、存货环节以及运输环节等。通过对该公司在各个环节对于 SOP 的应用分 析，提出若干个目前存在的问题，其中包括 SOP 的新增频率不能匹配业务的发展速 度，部分 SOP 条款不能适应现有操作流程，SOP 的培训力度不够以及 SOP 的执行需 要加强等。在列举了诸多问题点之后，本文问题的成因进行了深入的分析，并且最 终提出相应改善措施，例如增强 SOP 与业务的匹配性，将 SOP 的更新工作落实到日 常工作，加强 SOP 培训以及确保 SOP 被严格执行等，以期 SOP 在冷链物流企业日 常营运工作中发挥更大的作用。 关键词：标准作业程序 冷链物流 业务流程 II II Abstract Chinas food cold-chain hasnt form system, hundreds of thousands of tons of food in the transport process all need fresh, but compared with the developed countries, the disparity between all very obvious. To a certain extent, cold-chain logistics development lag affects the sustainable development of food industry.The development of cold-chain industry is inseparable from the development of enterprise, and the development of enterprise is also indivisible from the perfect management system. There is a huge gap on the management standard between domestic cold-chain logistics enterprise and similar foreign enterprises, especially on useage of the standard operating procedures. This thesis studied the the application of SOP in HAWEI which is the leading cold-chain logistics enterprise in the world. HAWEI Group was established in Chicago, USA, in 1974. HAWEI Group is a leader in Supply Chain Management (SCM) and Cold Chain Logistics. The research on SOP involved several procedures of the daily operation, including receiving and transporting and inventory control. Based on the analysis, the thesis puts forward several problems, including the renew frequency of SOP cannot match business development speed, cannot adapt existing operation process, the insufficient training, to strengthen the implementation and etc. This thesis also analysed the cause, and finally put fo