S海关业务流程再造问题研究-公共管理专业论文.docxVIP

摘 要 当前，海关的组织管理体制基本上是围绕着业务的发展而发展的，呈现滞后的、被 动的状态。面对改革开放以来国家进出口贸易量的持续增长，海关采取的主要采取“资 源扩张”等外延式的模式来应对：如增加机构、增加编制、增加人员、增加监管场地、 办公场所以及设立特殊监管区域。随着海关业务量的急剧增长，这种扩张型的组织管理 体制弊端逐渐显现，点多、线长、面广，监管现场分散，人力资源增长不能与业务量增 长同步，无法满足膨胀式的业务发展需求，管理资源浪费，海关行政成本大幅增长，等 等。S 海关的发展充分印证了这一现象，这一问题亟需得到源头治理和解决。 本文通过实证分析和调查研究，对 S 海关的现状进行了全面深入的分析；以在发达 国家企业及政府领域取得许多成功实践经验的“流程再造”理论为基础，对 S 海关推行 业务流程再造提出初步的构想，探索 S 海关如何在海关现有体制机制框架内，进一步整 合组织机构，做到集中管理、集约管理的问题；如何在开放型经济高度发达、人力资源 非常短缺的情况下，进一步整合海关监管场所，提高人力资源使用效能和海关监管效能 的问题；如何在资源整合、集约管理的基础上，再造前、中、后海关主要业务流程，进 一步做到业务执法流程简约顺畅、海关执法操作规范统一、把关与服务得到均衡发展的 问题。目标是做到组织机构更加合理，海关监管场所更加集约，人力资源更加优化、海 关业务流程更加顺畅。 关键词：流程再造理论，海关，业务流程再造 Abstract At present, basing on the development of customs service, the customs organizational management mechanism has become outdated. Facing the rapid growth of import and export trade volume since the reform and opening up, the customs administration normally adopted the resource expansion model , such as: setting up more branches, hiring more officials, opening more regular checking sites and special supervision areas. With the booming of customs service, the defects of this expansion model appear gradually, such as, the customs branches are too much; the supervision sites are far from each other; the increase of human resources cannot match with the increase of customs service; the administration cost increases, and the management resources wastes too much. The development of S customs has fully proved this phenomenon. This issue urgently needs to be controlled and solved. Through empirical analysis and research, this article carried out a comprehensive and in-depth analysis to the current situation of Suzhou custom. Based on the successful experience of process reengineering theory in the enterprises and government of those developed countries, the article poses the preliminary idea for the reengineering process of S customs. The article will explore how to carry out further integration and centralized management of Suzhou customs within the existing f