血站采供血护理人员和青少年献血者沟通技巧探究.docVIP

血站采供血护理人员和青少年献血者沟通技巧探究 　　【摘要】目的 研究血站采供血护理人员与青少年献血者的沟通技巧。方法 选取2017年5月至2017年12月血站献血青少年共计500名，对其临床资料进行回顾性分析，通过言语沟通技巧、人文关怀、预防突发事件和全局掌控意识等，调查患者献血满意率，通过一年随访调查得出重复献血率。结果 血站选取的500名青少年献血者均献血成功，且在整个献血过程中均未出现任何不良反应，满意498例，总满意率为99.6%，且青少年献血者感觉较好，经一年随访后重复献血2～3次青少年412例，重复献血率为82.4%。结论 血站采供血护理人员通过沟通技巧与青少年献血者良好、有效沟通，能够消除青少年献血者的献血恐惧感和紧张感，提高青少年献血者愉悦感，有利于其顺利献血的同时，重复献血率在青少年中明显 　　提高。 　　【关键词】采供血护理人员；青少年献血者；沟通技巧 　　【中图分类号】R193.2 【文献标识码】B 【文章编号】ISSN.2095-6681.2018.07..02 　　Study on communication skills between blood supply and 　　blood donors and young donors 　　CAI Hai-yan 　　（Body extraction Department of central blood station in Guangyuan，Sichuan， 　　Sichuan Guangyuan 628017，China） 　　【Abstract】Objective To study the communication skills between blood supply and blood donors and young donors.Methods Choose between May 2017 and December 2017 blood stations a total of 500 teenagers blood donation to the clinical data were retrospectively analyzed， through verbal communication skills， humanistic care， prevention， emergency control and global consciousness， etc.， survey patient satisfaction， blood donation through repeated blood donation rate one year follow-up survey.Results Blood stations selected 500 teenagers donate blood donors are successful， and in the whole process of blood donation without any adverse reaction， satisfied with 498 cases，the overall satisfaction rate was 99.6%， and feel better about teenagers blood donors， after one year follow-up after repeated 2-3 times youth， 412 cases of blood donation，repeated blood at a rate of 82.4%.Conclusion Blood stations CaiGongXie nursing staff through good communication skills and adolescent blood donors，effective communication， to eliminate blood donors blood donation fear and tension， improve blood pleasure， is conducive to the smooth blood donation at the same time， repeated blood donation rate in adolescents has 　　improved significantly. 　　【Key words】Blood supply and nursing personnel；Young blood donors；Communication skills