龙工上海挖掘机制造有限公司售后服务部员工在职培训探析.docVIP

龙工上海挖掘机制造有限公司 售后服务部员工在职培训探析 二十一世纪企业之间的竞争，归根到底是人才的竞争，是员工素质的相互较量, 而企业的人才除了原奋知识技能的积累，还要依靠企业提供持续的培训课程。越来越多的企 业经营者认识到企业的快速发展离不开对人力资源的管理，更离不开人力资木的投资，所以 越来越多的企业建立培训体系，为在职员工提供培训机会，力求在完善企业体制的同时，也 使员工在各方面得到提升。通过问卷调查和面对面的访谈等方式，收集售后服务部员工基本 信息及技能现状等相关的信息和数据，通过定量分析，了解售后服务部员工目前的知识构成, 再通过定性分析，找出员工的在技能方面的不足和在培训方面的需求，然后结合公司所处的 大环境和员工在职培训的理论知识，探寻适合售后服务部员工的培训课程和培训方式。 关键词员工在职培训 Dragon Shanghai excavator manufacturing co.， LTD. In-serviceTraining of Service Department Staff Abstract: The final analysis that competition among enterprises is the talent competition, is the interrelationship between the quality of staff in the twenty-first century.In addition to the talent and enterprise the original accumulation of knowledge and skills, but also rely on providing ongoing training courses. More and more business owners realize that can not be separated from the rapid development of enterprise human resource management, and even more investment in human capital，therefore，a large number of enterprises establish a training system to provide training opportunities for employees, aimed at improving the enterprise system, but also to enable staff to improve all aspects. Through questionnaire surveys and face-to-face interviews，etc., to collect basic information and skills related to the status quo of the Ministry of after-sales service staff, such as information and data. Through quantitative analysis,understanding the current knowledge composition of the Ministry of staff.Through qualitative analysis to identify the deficiencies in skills and training needs. And then combined with the company’s environment and the theoretical knowledge of-the-job training of staff, is to explore staff training and development programs and training for after-sales service of department. Keyword: staff job training TOC \o 1-5 \h \z HYPERLINK \l bookmark2 \o Current Document \h 引言 5 HYPERLINK \l bookmark3 \o Current Document \h 第一章公司概况 7 -飼 m 7 二组织结构图 8 HYPERLINK \l bookmark6 \o Current Document \h 第二章在职培训的概念和意