外贸英语：售后服务.docx

外贸英语：售后服务 (1)??????A: Yes , may I help you ???????B: We had a damaged shipment from you .??????A: Well look into it right away for you .??????A:有什么事吗？??????B:你们送来的货有损坏。??????A:我们会立刻调查清楚。(2)??????A: Was the damage extensive ???????B: Id say about half of the shipment is unusable .??????A: Well send a man right out to look at it .??????B: Good ,well be expecting him .??????A:坏得很多、很严重吗？??????B:我看大概有一半的货不能用了。??????A:我们马上会派个人去查看。??????B:好，我们等着他。??????(3)??????A: How bad was the damage .??????B: One packing case was crushed .??????A: Was all the material in that case destroyed ???????B: We dont think we can use any of it at all .??????A:损坏情况如何？??????B:有一个箱子全压坏了。??????A:箱里的东西都毁了吗？??????B:我看都不能用了。(4)??????A: Did you note the damage on the bill of lading ???????B: Yes ,of course .??????A: Well start a claim with the shipping company .??????B: Well wait and see what they say .??????A:你把损坏情形注明在提货凭单上了没？??????B:当然。??????A:我们会向货运公司着手申请赔偿的。??????B:看看他们怎么说吧。??????(5)???????A: Just whose fault is this damage ???????B: The order was in good shape when it left out factory .??????A: It certainly didnt arrive here that way .??????B: Well make it right with you ,of course .???????A:这次的损坏究竟是谁的责任呢？??????B:货离开工厂时都是完好无缺的啊。??????A:送到这儿时可不是那样！??????B:真相如何，我们一定会让你知道。(6)??????A: How about taking the damaged portion at a lower price ???????B: What kind of price did you have in mind ???????A: I was thinking of 40% off .??????B: That will probably be ok .??????A:损坏的那一部分就算便宜一点，如何？??????B:你说多少呢？??????A:打个6折吧。??????B:应该可以吧。??????(7)??????A: Im sorry ,but I dont think this damage is our fault .??????B: What do you mean ???????A: It looks like the shipping company did this .??????B: Wed better take it up with them ,in that case .??????A:抱歉，不过我不认为这次的损坏是我们的错。??????B:你这话是什么意思？??????A:应该是货运公司造成的吧。??????B:如果是那样，我们最好向他们提出来。(8)??????A: We cant process your damage claim .??????B: Why not ???????A: You didnt note the damage on the bill of lad