澳洲最大航空公司2011年报.pdf

Annual Review 2011 Building a stronger Qantas 12 Qantas – 90 Years of Excellence 14 Chairman’s Report 16 CEO’s Report 18 Financial Performance 20 Sustainable Operations 22 Safety First 26 Strong Complementary Brands 36 Great People 40 Superior Infrastructure 46 Caring for Customers 50 Environmental Responsibility 54 Giving Back 58 Board of Directors 60 Financial Calendar THE AVIATION INDUSTRY IS CHANGING THE QANTAS GROUP IN 2011 The Qantas Group faces a unique range of challenges and opportunities. We are in a strong position to address the challenges and realise the opportunities – but we must take decisive action, as we have throughout our history. The Qantas Group SAFETY IS ALWAYS THE QANTAS GROUP’S FIRST PRIORITY WE INVEST $1.5 BILLION IN AIRCRAFT MAINTENANCE EACH YEAR SAFETY FIRST From our response to the QF32 incident to the risks posed by volcanic ash disruptions, we never compromise on the highest standards of safety. A safety-first culture across the Group ensures that risks are identified and addressed swiftly and decisively. We invest millions of dollars in training to ensure that when incidents do occur our people react calmly under pressure. Nothing is more important to us than the safety of our customers and our employees. A380 Aircraft Maintenance Engineer Nelson Lau Annual Review 2011 3 The Qantas Group THE QANTAS GROUP FACES NEW CHALLENGES AND NEW OPPORTUNITIES COMPETITIVENESS AND SUSTAINABILITY The Asia-Pacific is now the world’s fastest-growing region for air travel demand. The low-cost c