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A Marketer’s
Guide to Identity
Resolution
Authors:
Derek Galier, VP, Technology Strategy
Matt Austin, VP, Identity Resolution
Matt Mobley, SVP, Technology Strategy / CTO
Introduction
Identity resolution is a nuanced concept. Generally
speaking, it is about creating a singular view of the
consumer within your marketing and operational
ecosystems. We believe an identity resolution solution
is more than just that. In this report, you will learn about
the role of identity resolution and how it is the backbone
for orchestrating your customer experiences, creating
audience portability, and developing an integrated
process for measurement and insights.
But first, we want to clarify terminology. Some people
use identity management and identity resolution
interchangeably. In today’s marketplace, identity
management is most often used in reference to the
systems and processes that enable secure access
management and authentication. But the term “identity
management” in a marketing context is now referred
to as identity resolution, because it is specific to the
identification of consumers and the resolution of multiple
identity signals across channels and media to enable
trusted B-to-C marketing activation and insights. As such,
this report will use the term “identity resolution.”
A Marketer’s Guide to Identity Resolution | 3
Contents
About Identity Resolution 5
History of Identity Resolution
The Maturity of an Identity
The Anatomy of an Identity
The Identity Graph
Compliance Isn’t Optional
Core Tenets of Identity Resolution
Audience Portability 10
Activating Audiences on Publishers and Platforms
Activating Audiences on Second- and Third-Party Platforms
Data Onboarding
Analytics and Measurement
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