基层海关公务员素质评估体系研究——以苏州海关为例-公共管理专业论文.docxVIP

摘 要 随着中国经济的发展，行政管理体制与管理方式也在不断发生变化，转变政 府职能，建设服务政府、效能政府、责任政府是中国行政体制改革的重要目标。 随之，对公务员进行科学化、精细化管理也成为必然趋势，其中，手段之一是对 公务员进行素质评估，但在实践中，实施的效果并不理想，未能发挥其激励公务 员工作积极性和主观能动性的作用，更谈不上通过评估达到促进个人发展和提升 政府效能的目的。 本研究在阅读国内外大量文献基础上，从概念入手，界定了“素质”、“公 务员素质”的内涵，并分析借鉴素质模型、职位分类、绩效考核等管理学先进理 论，为公务员素质评估研究奠定了较为扎实的基础。研究以苏州海关为蓝本，一 方面，系统探讨了公务员素质评估体系的理论框架，包括指标体系如何构建以及 评估思路、评估方法等；另一方面，详细介绍了苏州海关在此基础上开发的配套 系统，包括该系统内含的 4 个子系统以及结果运用的 5 个方面，并对系统实施的 主体保障、制度保障、技术保障等 3 个方面作了说明。 整个研究贯彻“理论与实践相互促进”宗旨，即“构建理论体系——开发实 证系统——修正理论——修正实证”，从而达到理论与实践相对完善的平衡点。 关键词：公务员，素质评估，海关，改革 Abstract Along with the development of Chinas economy, the Chinese government is renewing administrative systems and changing ways of administration.Service, efficiency and responsibility have been the pressing guide of the government, and consequently to administer in a more scientific and effective way is an inevitable tendency .One of the means is to strengthen the civil servants’ competency assessment. But In practice, the result is not effective enough. The system not only fails to incentive civil servants to bring their enthusiasm and conscious activity to play,but also fails to achieve the goal of improve individual’s ability and organiazation’s performance. By using related literature of current research situations of home and abroad,the study trieste to give definitions to the concepts of “competency”and especially “ the competency of civil servants’ ”. With the solid foundation of the management theories,including Quality Model, Job Classification and Performance Appraisal, the study is based on the case of “Suzhou Customs”. One part is theoretical frame of the civil servants’ competency assessment system ,including indicator system and assessment methods; the other part is about the relevant practice system,including 4 sub-systems, 5 results and 3 supports. The study linkes up theory with practice, adopting a “theory supposition--real diagnosis—reanalyzing theory--revising the practice” method, and would be expected to achieve the relative