门诊抽血室护理固定岗与动态岗联合管理的效果研究.docVIP

门诊抽血室护理固定岗与动态岗联合管 理的效果研究 陈娇熊晓云汪晓燕付群春 南昌大学医学院南昌大学第二附属医院 摘要： 目的研究护理固定岗与动态岗联合管理模式在门诊抽血室的应用效果。方法介 绍固定岗与动态岗联合管理模式构建过程，包括对动态岗护士资格审核、培训、 考核、质量控制、满意度测评和薪酬管理环节，比较实施前后的应用效果。结果 门诊抽血室高峰时段患者抽血等候时间缩短8. 74 min,患者对服务评价满意的 满意度较之前明显提高（P〈0.01）,抽血室护士人力成本降低，约减少了 2. 13 个护士，新护士工作积极性提高。结论护理固定岗与动态岗联合管理模式可以 缩短门诊抽血室高峰时段患者抽血等候时间，提高患者满意度，节约人力成本, 在持续推动优质护理服务中发挥了积极有效的作用。 关键词： 门诊;抽血室;岗位管理;动态岗;固定岗; 作者简介：陈娇（1993-），女，江西宜春人，本科学历，硕士研究生在读，护 作者简介：熊晓云（1966-）,女，江西南昌人，本科学历，主任护师，护理部 主任，硕士研究生导师。 收稿日期：2017-03-03 基金：江西省软科学研究计划资助项Fl （20161BBA10089） Combination of Fixed and Dynamic Positions in Outpatient Blood Collection Room CHEN Jiao XIONG Xiao-yun WANG Xiao-yan FU Qun-chun Medical College of Nanchang University; the second Affiliated Hospital of Nanchang University; Abstract： Objective To explore the effects of the management mode of combining fixed and dynamic positions in outpatient blood collection room. Methods The development of management mode of combining fixed and dynamic position in outpatient blood collection room was introduccd, including the qualification, training and assessment of dynamic position, quality control, satisfaction evaluation and salary management. The effects before and after the implementation of the management were compared. Results The waiting time was shortened 8. 74 min in rush hour and the satisfaction rate of patients increased (P0.01) Labor cost was reduced by2? 13 fixed positions while nurses working enthusiasm was enhanced. Conclusion The management mode of combing nursing fixed and dynamic position can effectively shorten patients waiting time, improve their satisfaction and reduce 1abor cost in outpatient blood collection room, which plays an importsnt role in the dcvclopment of quality nursing services. Keyword： outpatient; blood collection room; post management; dynamic position; fixed position; Received： 2017-03-03 护理岗位管理是公立医院改革以来，深化优质护理工作内涵、转变护理管理理 念、实现与国际护理管理接轨目标的一项新举措口1。2012年4月，卫计委印发 了《关于实施医院护士岗位管理的指导意见》，要求各地以护士岗位管理为切入 点，从岗位设置、护士配备、绩效考核、岗位培训、职称晋升等方面完善制度框 架，充分调动护士