课件：实用文秘英语uni.ppt

IV. Receiving Visitors Senior representative Sales Marketing Services Human resource manager District Sales Manager Digital Corporation The general manager Remember the following expressions The general principle of receiving visitors ---- make the guests feel comfortable and deal with them professionally. Before the reception, you should be aware of : 1)__________________ 2)______________________ All the appointments Whereabouts of the executives When a visitor arrives Welcome and _______ Find out if he had an appointment and ______________. If he had, __________. If he hadn’t,______________________. If the person who is being visited is not available, you should: 1) ____________ 2) ____________ 3) ____________ When accompanying the visitor, you may announce the visitors ______, ________ and _________ and then introduce the executive to the visitor. When the visitor leaves, you always: 1) ________________ 2) ________________ 3) ________________ After the Reception You should fill in_________________ in order to check that the information is complete. The Receptionist’s Register 3. The Receptionist’s Register Normally used seven items: 1) Date 2) Name of Visitors 3) Title 4) Firm 5) Arrival Time 6) Action 7) Referred to Exercise I P.27 V. Simulated Writing (p.28) Letters of Invitation Content: 1) Host or hostess 2) Guests 3) Time 4) place 5) purpose 6) activities 6) Requirements 7) Way of Contacting An invitation letter Like a normal business letter which tells: 1) Headline (信头) 2) Salutation (称呼) 3) Body (purpose, arrangement, time, address, requirements, ways of contacting, anticipation, etc ) (正文) 4) Complimentary Close (客套结语) 5) Signature with your title for the position(签名) 6) Enclosure (附件) Practice P.32 refer to key. 你在这个周日过生日，要举行一个生日派对，想邀请我参加。请写一封邀请函给我。 注意下列要素： 1) Host or hostess 2) Guests 3) Time 4) place 5) purpose 6) activities 6) Requirements 7) Way of Contacting VI. Listening Speaking Have a dialog