高速铁路服务英语( 4 On-train Service.pptVIP

Unit 4 On-train Service Part 1 Seat and baggage Ⅰ. Discussion 1. What will you do if you can’t find your seat? 2. What will you do if you lose your ticket when the crew members ask you to show it? Ⅱ. Dialogue would you please show your ticket? My seat number is 18. But I don’t know how to get there, can you help me? Where shall I put my luggage? The train ticket pre-sale period is 9 days. I’m afraid I lost my ticket. Could I make up the money for the ticket? But can you tell me what your bag looks like? It’s a blue hand ladle with golden spangles. I think there is something wrong with my ticket. My seat is No. 4，but there is a lady taking my place. I think your ticket is a bogus ticket. Sentence patterns: 1. Would you please.... 2. I must keep it in a right shape. 3. Why don’t you put it on the luggage rack? 4. I will show you your compartment. 5. May I see your ticket? 6. Where is your destination？ 7. Could I make up the money for the ticket? 8. I got a raw deal. Ⅲ. Role-play Situation 1 Work in pairs. One is passenger and the other one is crew member. Suppose you pick up a ticket, what should you do? Situation 2 Work in groups. If you find a kid cannot find her mother, what should you do? Ⅰ. Discussion 1. If you find a passenger’s desk is dirty, what should you do? 2. If you accidentally spilled you drink, what should you do? 3. If you find there is a lady lettering, what should you do? Ⅱ. Dialogue May I tidy up your desk？ If you would like some water, you can go between the cars, there is a water boiler. Part 2 Internal environment Excuse me. Smoking is not allowed in the cabin. May I open the window? Is there a smoking compartment？ Then where can I smoke? But where is the washing room? If you also want to vomit, please use the airsickness bag in the seat pocket in front of you. Sentence patterns: 1. throw ... into.... 2. Smoking i