强化领导力发展课程（2-2）.pptVIP

August 2007 The word communicate comes from the Latin word, communicare, which means to, “make common or to share.” 英语的沟通“Communicate”一词来源于拉丁语的“communicare”，意思是“使共同拥有或分享”。 In essence, communication is the act of creating “shared understanding” between the message sender and the message receiver. 从本质上说，沟通是在讯息传递者和讯息接受者之间建立“一致的理解”的行为。 Messages are sent visually, verbally vocally 讯息通过肢体语言、语言文字和语音语调进行传递 2. The effect of a message is based on interpretation 讯息的影响效果取决于对讯息的解释 3. No two people interpret a message exactly the same way 没有两个人会对一条讯息作出完全相同的解释 4. A competent communicator sends a message with all 3 Vs consistent with each other and with the intention 出色的沟通者在传递讯息时，会保持3V相互一致，并且与沟通意图统一。 5. Effective communicators strive for ‘shared meaning’ 有效的沟通者力求达成“一致的理解” ‘Noise’ can be overcome using Active Listening i.e. using all of your attention, focusing on what the sender is saying, and showing the sender that you understood the intended message. 通过积极聆听能够克服‘干扰’，即投入你所有的注意力，集中聆听讯息传递者所说的内容，并向传递者显示出你理解了所要传达的意思。 Active listening uses verbal, vocal, and visual behaviors to demonstrate understanding. 积极聆听通过语言文字、语音语调、及肢体语言来表示已经理解。 Create a positive listening situation 创造适合积极聆听的环境 b. Use active questioning techniques 运用积极提问技巧 c. Use active paraphrasing techniques 运用积极复述技巧 d. Use parroting 重复对方讲话内容 e. Use positive visual and verbal reinforcers (acknowledgement) 运用肯定的肢体语言和语言文字表示确认（认可） f. Take notes (where appropriate) 做笔记（视具体情况） g. Show the other person you understand 向对方显示你已理解 LM2: Situational Leadership 情景领导 Early leadership models assumed a “same style” approach with all employees in all situations 早期的领导模型假设所有情景下对所有员工采用‘同样风格’的领导方式 In the 1960’s, Hersey Blanchard developed “Situational Leadership” which recognizes that different situations require different leadership styles 到上世纪60年代，Hersey Blanchard 开发了“情景领导”的理念，认识到不同情景要求不同的领导风格 Get into pairs: 分成二人一组： One will be the ‘leader’ (to be briefed outside room) 一人将作为‘领导’（将在房间外面接受简令） One will be the ‘performer’ (stay inside r