业务影响模型探讨培训课件.pptVIP

* If IT is truly to be run like a business, it needs its own repeatable business processes. Automating process workflows for IT staff brings greater efficiency and opportunity for improvement through easier measurement and adjustment. Click But automation isn’t enough – the different silos in IT need to work better together. Much of the value in ITIL is showing how different groups in IT need to work within integrated processes, whether it’s application support and service desk techs working on resolving an incident together, or ensuring that incident management hands off to problem management which hands off to change management while monitoring the overall SLAs and OLAs with the business. Click And with today’s complex infrastructure it’s not enough to have just good person-to-person processes. To get accuracy, efficiency and agility, those processes need to have greater visibility and control over the infrastructure itself. And they can’t just do a better job at managing technology: they need to manage for the business. So they’re not just doing things well, they’re doing the RIGHT things well. So how do you do that? * * * 通过接口表：支付平台，再保，渠道，WPS，单证，CIF，车船税，集中收付，两核 通过接口调用：保险 调用我方服务：理赔，电销，B2b，网站 * * * * * 通过接口表：支付平台，再保，渠道，WPS，单证，CIF，车船税，集中收付，两核 通过接口调用：保险 调用我方服务：理赔，电销，B2b，网站 * * This slide is designed to be an opening or closing slide. This will allow the presenter to have a presentation cued up in slideshow mode without being on the title slide. The audience can take their seats, leave, or have open discussion with this slide up. ? Copyright * BMC Software, Inc * 业务影响模型探讨 BMC Software 博思软件(中国)有限公司 业务服务模型与管理目标的映射 IT Resources IT Services Business IT Services IT Resources Business Business IT Services IT Resources 面向IT资源 A-A-I模型 面向IT服务 B-A-I模型 面向业务服务 BAM模型 CMDB对应的三个层次数据模型 首先，IT部门的业务服务模型都需要在CMDB中得到落实，所以CMDB的数据模型也需要有相应的三个层次，即IT基础设施数据模型、IT服务数据模型和业务服务数据模型。 三个模型中，IT服务数据模型相对简单且固定，业务服务模型的难度在于梳理业务活动和业务流程，IT基础设施数据模型最为庞杂且根据不同阶段的需求实现有一个逐步细化的过程。 业务服务与IT服务模型典型层次