评估战略信息系统和管理解决方案所带来的挑战.docxVIP

Ask :chapter3 Objectives 5:Access the challenges posed by strategic infonnation system and management solution.（电商 0801 李晓霞） Answer : Business firms face a continuing stream of IT-enabled opportunities to 1ower their transaction and agency costs and to harness the power of the new information technologies that appear regularly to develop unique products, services, and processes? 1、 Management Challenges Some firms achieve better organizational performance and strategic advantage with systems, often after overcoming significant hurdles? 2、 DIFFICULTIES OF SUSTAINING COMPETITIVE ADVANTAGE Competitive advantages, regardless of their origin, do not last forever? Competitors will always attempt to copy the information systems a firm uses if they provide competitive advantage? Markets, customer expectations, and technology are also continually changing and providing competitors with new opportunities to achieve their own advantages? Nevertheless, informat!on systems do provide many large and smal 1 firms with strategic advantages for significant periods of time. 3、 DIFFICULTIES OF MANAGING SYSTEM-RELATED CHANGE Bringing about change through new information technology and systems is slowed considerably by the natural inertia of organidations? Of course, organizations can and do change, but the process is more complicated and much slower than is typically anticipated? 4、 Solution Guidclincs Strategic information systems often change the organization as we 11 as its products, services, and business processes, driving the organization into new behavioral patterns? Using technology for strategic benefit requires careful planning and management? 5、 MANAGING STRATEGIC TRANSITIONS Adopting the kinds of strategic systems described in this chapter generally requires changes in business goals, relationships with customers and suppliers, internal operations, and information architccturc. These sociotechnical changes, affecting both social and technical elements of the organization,