酒店英语管理作业-frontdesk.pptVIP

Cash credit card check/chegue 报账 Settle-ment Credit Card 1 .convenient to carry 2 .loss register（挂失） and overdraft（透支） 3. raise their credit line(信用度） 1.save their time 2 reduce human error For the hotel: For the guest: conclusion The Front Office of a hotel is not only its “shop window” but alsoits “nerve centre” 此课件下载可自行编辑修改，供参考！ 感谢您的支持，我们努力做得更好！ L/O/G/O Front Desk review A hotel is a temporary home for people who are traveling. In a hotel the travelers can rest and has access to food and drink. The hotel may also offer facilities for recreation,such as a swimming pool,a golf course,or a beach. brief introduction of hotel industry A Hotel About Front Desk Front desk content 1 2 4 5 3 Room Reservation Check in and check out Room type and room status Early arrival Settlement if you are a taveler, how can you ```````` process room reservation room stypes room status early arrival check in settlement check out Room Reservation ways: talk(柜台预订） telephone（电话预定） fax（传真订房） mail（信函订房） verbal（口头订房） internet（网络订房） How do you reserve a room? FATORS 1 shopping centre 2 surrounding buildings 3 brand 4 start rate 5 spread price levels 6 room type 7 the facilities of the inside room 8 pubic service 9 public service of the hotel 10 parking lots 11 broad band 12 breadfast 13 the start time of business performences room types Room : single room; double room (twin room); triple room; standard room; Suite :junior suite,Business suite,Duplex suite(联式套房）,Presidential suite; Connecting rooms（连体房）;Deluxe room（豪华套房）; Department ……. Common types: ?Different types of room are suitable for different guests. Room Status Status of a hotel room changes rapidly.Also it is very much crucial to give accurate room status information to the front desk so that they can sell the room or stop selling or guiding guests. room status terms complimentary(住客房） did not check out do not disturb due out late c