第28课－你犯错时别人会怎么看待你？－What Others Care About Most When You Make A Mistake.pdfVIP

00:12 03:55 你犯错时别人会怎么看待你 ？ 收藏 What Others Care About Most When You Make A Mistake 01 Hi everyone! Are you ready for today’s Career Sense 101 lesson and employer insight? It’s about, What Others Care A bout Most When You Make A Mistake. Tell you a true story. My friend is the GM of a plant in Suzhou. One time, his plant delivered two defective manufacturing systems to a key global client, who was not happy about that at all. When his boss at headquarters found out, a call was immediately arranged with the GM and his entire management team. 大家好 ！准备好学习今天的职商101和老板视角课程了吗？今天的主题是：你犯 错时别人会怎么看待你？跟大家讲一个真实的故事：我一个朋友是苏州一个工厂的 总经理。有一次，工厂将两个有缺陷的生产系统交付给了一位国际大客户，客户十分 不满。总部的老板发现问题后，立刻打电话跟我的朋友以及他的整个管理团队开会。 The first thing the GM said to his boss was. “This is entirely my fault. I screwed up.” He then told his boss that they we’re on top of the situation and were replacing the defective systems with temporary ones for free. They were also working around the clock to fix and reinstall the original ones until the client was satisfied. Then, they were going to find out why this happened, and make sure it wouldn’t happen again. 当时，这位总经理给老板说的第一句话就是：“都是我的错，是我搞砸了。”然 后，他告诉老板他们已经在着手解决问题了，并且免费将有缺陷的系统替换为临时的 新系统。他们也在加班加点地修复设置原来的系统，直到客户满意为止。之后，他们 会调查清楚到底哪里出了问题，确保这种情况不再发生。 After the call, the GM said his management team j ust stared at him. Finally, someone said, “Why’d you say it was your fault? It was our mistakes, not yours. You didn’t even know about it until we told you.” 打完电话后，我的朋友 （总经理）说他的管理团队都盯着他。最后，有一个人 说：“你为什么要把错误揽在 自己身上？是我们的错，不是你的原因。要不是我们告 诉你，你都不知道是怎么回事