酒店管理字义--酒店字义解释——酒店客房前厅部门专业术语.pdfVIP

酒店管理字义 酒店字义解释——酒店客房前厅部门专业术语 前厅术语 Terminology for Front Office daily operation 前台日常使用的专业术语 Effective communication 有效的沟通 Using same professional words 使用相同的专业词汇 ABF - American Buffet Breakfast. 美式自助早餐 Accommodation - Description of bed type and location of a particular room. 住宿:对于指定客房的床类和房间位置的描述 Adjoining Rooms - Adjacent rooms that are not serviced by a connecting door. 相邻房:相互邻近的客房（房间内无连通门） Advance Deposit - Money received by the hotel in advance of the guest’ s arrival to guarantee the room accommodations. 预付押金:酒店预先收取的用于担保（客房）预订的押金。 1  叶予舜  二〇一六年三月二十九日星期二  Amenity - A gift for a guest e.g. compliments of the hotel, liquor, fruit basket, etc 致意（欢迎）品:赠送给客人的礼物，例如：酒店的欢迎信、酒、水果篮等。 American Plan– Room rate includes meal. 美式包价：房价包含餐费 Average Daily Rate (ADR)/ House Rate -Computed by dividing room revenue by the number of rooms occupied, including complimentary and excluding house use. 平均房价 = 房租总收入 / 总占用客房数（含免费房，但不包含职员用房） Arrival - Date of check-in. 预抵:入住日期 Average Transient Rate - Total Transient Rooms Revenue divided by Total Transient Rooms (excluding permanent [revenue producing], house-use and complimentary rooms). 平均房价 = （付费房）总收入 / 总（付费房）数（不包含固定房（客房变更为 办公室出租）、职员用房和免费房） Average Room Rate -  Total Rooms Revenue divided by Total Number of Revenue Rooms (excluding house-use and complimentary rooms). 平均房价 = 客房总收入 / （付费房）总数（不包含职员用房和免费房） Average House Rate - Total Rooms Revenue divided by Total Occupied Rooms. 平均（酒店）房价 = 客房总收入 / 总开房数 2  叶予舜  二〇一六年三月二十九日星期二  Bed Types 床型 7 7 0 King —— 205. x 205. x 55. cm 大床 0 7 0 Twin —— 135. x 205. x 55. cm 小床（双床） 0 0 Extra Bed —— 100. x 195. cm 加床 Billing Instructions – Specific i