乘务英语（Cabin English） 6.2 Air traffic control （流量管制） 6.2 flight delay1-air traffic control.pptxVIP

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2020-09-17 发布于北京
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乘务英语（Cabin English） 6.2 Air traffic control （流量管制） 6.2 flight delay1-air traffic control.pptx

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Flight delay - air traffic control 武汉城市职业学院陈婷FlightdelayPART 1due to air traffic control1.lead-incontent2.objectives3.dialogues4.useful expressions5.summary1. Lead-inWhat are the major reasons for the flight delay?Air traffic control12Bad weather3Mechanical trouble1. Lead-inWhat is “air traffic control ?Definition: the process or system by which the movements of aircraft are monitored and directed by ground personnel communicating with pilots by radio.Useful phrasesheavy air traffic100%departure clearancecontrol towerAir traffic controlscheduled departure timehold-up2. Learning objectives1. can acquire new words and phrases related with flight delay caused by air traffic control. 2. Can master communication procedure during flight delay.3. Can offer passenger service in English during flight delay caused by air traffic control.4. Can improve communication skills and sense of service.3. Dialogue ACabin attendantPassengerSorry to keep you waiting, madam. We regret to inform you that the flight is delayed because of heavy air traffic.Excuse me, Sir. What’s wrong with the flight? It’s already 15 minutes past the scheduled departure time.3. Dialogue ACabin attendantPassengerWe have to wait for the departure clearance from the control tower. Hopefully it won’t take long.Oh, that’s too bad. How much longer are we going to wait for departure?3. Dialogue ACabin attendantPassengerWe do apologize for the inconvenience. If we get any new information, we will announce the first time.How annoying it is!3. Dialogue ACabin attendantPassengerNot at all. Your understanding will be much appreciated.OK, thank you for telling me anyway. 3. Dialogue BpassengerCabin attendantExcuse me, miss. We have been waiting for taking off for more than 20 minutes. Why didn’t the flight depart?I’m sorry for having kept you waiting, Sir. The flight is delayed due to air traffic control. 3. Dialogue BpassengerCabin attendantHow irritating. Then, how long will the delay last?I’m afraid we will have t