管理论文：城市公交运输服务质量与乘客满意度的管理关系.docxVIP

管理论文：城市公交运输服务质量与乘客满意度的管理关系  本文是一篇管理论文，管理学是对前人的管理实践、管理思想和管理理论的总结、扬弃和发展，割断历史，不了解前人对管理经验的理论总结和管理历史，就难以很好地理解、把握和运用管理学。（以上内容来自百度百科）今天为大家推荐一篇管理论文，供大家参考。  CHAPTER ONE: INTRODUCTION  1.1 Introduction In recent times, mass transportation has become a workable solution to an old age problem ofsustainable movement of people in great numbers from one place to the other with substantialtravel distances. Public transportation offers the convenience of moving easily between differentcities, towns and the movement of goods and services. Some key notable characteristics of publictransportation are safety and comfort, convenience, availability, affordability and costeffectiveness, which improve and increase the quality of life of a people, reduce trafficcongestion, improve rapid mobility, lessen the phenomenon of air and noise pollution, create jobopportunities and upgrade in infrastructure among others. These are all necessary indicators inproviding a level playing ground for the efficient and effective movement of people.Road transport continues to be a leading transportation mode within all major cities in Ghana.Ghana continues to develop rapidly and has attained the rank of a lower middle income country(World Bank 2011). Its capital Accra is situated on the southern coast, along the Gulf of Guinea.It is a city spread over an area of 1,390 square-kilometers. Ghana as a whole covers a geographicarea of 238,477 square kilometers (or 93,000 square-miles). The Accra Metropolitan Assembly(AMA) is the local government authority responsible for running the daily affairs of the city.Almost all passenger trips within the boundaries of the city are completed by private commercialmini buses popularly called “trotro” that operate like jitneys. This means they do not haveplanned schedules although they may run specific origin to destination routes or stopover atvantage locations. This unscheduled nature of their services results in lengthy travel times.Meanwhile, these mini-buse