酒店英语考试+答案知识讲解.docxVIP

学习-----好资料 2014?年大连日航饭店英语一二级考试试题 (考试时间?08:30-10:00) 姓名（中文）： 部 门： 员 工 号： 一．选出最符合的答案填入括号内（5?道题，每题?2?分；总计?10?分） (1.?Q:?Hello,?I’m?calling?to?confirm?my?room?reservation.?My?name?is?Jane?Smith.?D?) ( A.?Where?are?you?calling?from? B.?Of?course,?madam. C.?Sorry,?there?is?no?room?available,?madam. D.?What’s?your?room?number,?madam? 2.?A:?Good?morning.?Can?I?help?you? B:?Yes.?I?want?to?stay?here?one?more?night. Q:?What?do?we?know?about?the?man? (?A?) A.?He?wants?to?extend?his?stay. B.?He?is?checking?in. C.?He?is?checking?out. D.?He?is?getting?some?information. 3.?Sorry?sir.?This?weekend?happens?to?be?our?long?national?holiday?and?we?are?all?booked up. (?D?) A.?The?lady?wants?a?room?but?there?isn’t?one?available. B.?Weekends?are?bad?days?to?book?a?room. C.?The?man?wants?to?spend?his?long?holiday?in?this?hotel. D.?The?man?was?not?successful?in?making?a?room?reservation. 4.?W:?I’d?like?to?thank?you?for?my?enjoyable?stay?in?this?hotel. M:?It’s?been?our?pleasure?to?have?you?with?us,?Mrs.?Smith. Q:?What?can?we?conclude?from?this?conversation??( C ) A.?Mrs.?Smith?had?a?pleasant?stay?with?the?man. B.?Mrs.?Smith?has?stayed?in?this?hotel?for?a?long?time. C.?Mrs.?Smith?has?had?a?good?time?in?this?hotel. 更多精品文档 学习-----好资料 D.?The?man?is?glad?to?see?Mrs.?Smith?go. 5.?__C__in?our?check-in?procedures?since?the?new?manager?took?over. A.?There?are?changes B.?Changes?have?been?there C.?There?have?been?changes D.?We?have?changes 二.?请将?A??B?框内相对应的内容连线。（每词?1?分，总计?5?分） A: B: 1. Chambermaid C A.?Front?Office?Department 2. Receptionist A B.?Finance?Department 3. Room?Service?waitress D C.?Housekeeping?Department 4. Chief?cashier B D.?Food?and?Beverage?Department 5. Plumber E E.?Maintenance?Department 三．选择正确的单词填入括号内。（每词?1.5?分，总计?45?分；单词拼写错误不得分。） 1.?One?of?many?telephone?lines?in?a?hotel?which?all?have?different?numbers.（?Extension?） 2.?a?collection?of?information?kept?at?the?front?desk?for?front?desk?agent?to?use?in?responding?to guest?requests.?（?Info-directory?） 3.?Something?that?is?done?to?make?