厦门皇冠假日酒店bqt-0001-openingafunction.docx

CROWNE PLAZAPARAGON XIAMEN CROWNE PLAZA PARAGON XIAMEN厦门聲基星冠假日酒店 STANDARD OPERATING PROCEDURE 标准操作程序 OPENING A FUNCTION ROOM 活动场地的开放 Task N umber : 任务号： FBBT001 宴会001 Department : 部门： FB -Banqueting 餐饮部-宴会部 DATE ISSUED： 制定日期： September 2007 Guest Expectation : 客人期望： I expect fun cti on rooms to be ope ned on time, at least 30 min utes before the eve nt commences, with the right set up and equipment and with proper staffing levels. 我希望有合乎水准的员工准时打开活动场地，并在开始前 30分钟按照我的要求布置好 场地设施，准备好正确的活动用器材。 TIME TO T RAIN : 培训时间： 30 min utes 30分钟 Why is this task importa nt for you and our guests? 为什么这项任务对我们的客人和你是如此重要？ An swers 回答： To maximize guests satisfactic可 以满足客人的最大期望值 To en sure the room is set up accordi ng to the eve nt ord确保活动场地的布置按照宴会单的要求执行 To en sure sufficie nt staffi ng is scheduled on tim确保在预定的时间内安排好充足的员工 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 1) Open the door and check the room 打开房门并检查房间 Switch on the lights, check the temperature an( check if the room smells fresh. 打开灯，检查房间内的温度和房间内的气 味 Check the setup of the tabletop accord ing to th eve nt order and check read in ess of the ute nsils in the Service Station. 检查所有桌面上的摆台和服务台上的器具 是否按照宴会单的要求布置好 All must be ready for service 30 minu tes prior t the functions start and the guest arrive. 以上所有的程序必须在客人和活动开始前 30分钟前检查完毕 Ensure that all of the preparation is done in time.确保所有的准备工作在规定时间内完成 Arrange the appropriate assignments to the sta 合理安排、分配好员工的工作 1 Why do you switch on the lights? 为什么你要打开房间的灯？ Why should you check the temperature? 为什么你要房间检查温度？ ,Why should you check if the room smells fresh? 为什么你要检查房间的气味？ Why should you check if the room is ready? )为什么你要检查房间是否准备好？ Why do you follow the eve nt order? 为什么你要按照宴会单的要求来执行？ Why should you check the service stati on? 为什么你要检查服务台？ ffWhy should the room be ready 30 minu tes i advanee? 为什么房间要提前30分钟准备好？ Why should you arrange the staff? 为什么你要安排、分配好员工的工作？ Summary questions: Why do you switch on the lights? Why should you check the temperature? Why should you check if