物流企业如何提高物流服务质量—以毕节地区圆通速递有限公司金沙分公司为例.docxVIP

摘要 中国电子商务经济的发展日新月异，近两年由于电子商务平台的崛起，国内物流行业逐年飞跃式地发展，快递行业作为第三方物流企业的代表，得到的发展更是每年都飞速发展，行业整体发展势头良好的同时，快递企业近几年发展也是如火如荼。 而随着国家经济发展，人们的物质生活质量越来越好，对服务行业的要求也愈来愈高，快递作为物流中的中心服务行业，快递的服务质量一直都是被国家、社会和大众关注的问题，提升物流服务质量对提升竞争力有着重要影响。本文对快递企业服务质量的探讨有助于企业提高竞争能力，获取竞争优势。 本文首先对文章所涉及的物流和快递概念和理论进行了阐述，接着介绍了文章研究背景即我国的快递行业当下发展状况，通过总结研究资料，分析圆通速递金沙分公司物流服务流程，结合国家邮政局对快递行业服务质量的评价，圆通快递2018年上半年圆通公司年报数据，确保论文科学合理，分析出圆通公司物流服务过程中重要的影响因素。并在文章中对圆通速递金沙分公司物流服务流程中存在的问题提出了相应对策，对贵阳地区快递服务质量的发展有一定的借鉴意义。 关键词：物流企业，快递，服务质量 Abstract The development of Chinas e-commerce economy is changing with each passing day. In the past two years, due to the rise of e-commerce platform, the domestic logistics industry has developed rapidly every year. As a representative of third-party logistics companies, the express industry has developed rapidly every year. At the same time of good momentum, the development of express delivery companies in recent years is also in full swing. With the development of the national economy, peoples material quality is getting better and better, and the requirements for the service industry are getting higher and higher. As a central service industry in logistics, express service quality has always been the state, society and the public. Concerned issues, improving the quality of logistics services have an important impact on enhancing competitiveness. This paper discusses the service quality of express delivery enterprises, which helps enterprises to improve their competitiveness and gain competitive advantage. This paper first expounds the logistics and express delivery concepts and theories involved in the article, and then introduces the research background of the article, namely the current development status of Chinas express delivery industry. By summarizing the research data, it analyzes the logistics service process of Yuantong Express Sands Branch and combines with the national post office. To evaluate the service quality of the express delivery industry, Yuantong Expresss annual report data