国外著名酒店客房部程序Housekeeping2(18-37).docx

STANDARDS AND PROCEDURES DEPARTMENT: HOUSEKEEPING JOB CATEGORY: BUTLER HEAD: G . M. APPROV AL: DATE: TASK: LOST AND FOUND STANDARD: All lost and found items are to be handed over to housekeeping office with proper documentation. All such items are to be wrapped properly with plastic bags together with folio receipts. ====================================================================== PROCEDURE: - TOSIX BOX tosix STANDARDS AND PROCEDURES DEPARTMENT: HOUSEKEEPING JOB CATEGORY: BUTLER HEAD: G.M. APPROV AL: DATE: TASK: MISSING AND DAMAGED ITEMS IN ROOM STANDARD: Report all missing and/or damaged items in room and replace with new ones. Ensure that the relevant forms are filled out in triplicates and duplicates respectively ====================================================================== PROCEDURE: TOSIX BOX tosix STANDARDS AND PROCEDURES DEPARTMENT: HEAD: HOUSEKEEPING G.M. APPROV AL: JOB CATEGORY: BUTLER DATE: TASK: LOST AND FOUND STANDARD: A) Ensure sub-master key is handled with care and responsibility B) Ensure tight security control is maintained (especially for the guest rooms) at all times ====================================================================== PROCEDURE: TOSIX BOX tosix STANDARDS AND PROCEDURES DEPARTMENT: HEAD: HOUSEKEEPING G.M. APPROV AL: JOB CATEGORY: BUTLER DATE: TASK: CLEANING OF BA TH ROOM AND TOILET STANDARD: A) No abrasive to be used B) Toilet seat and under rim cleaned daily. Allow to sanitize for 5 minutes C) Hand basin, bath tub, walls, mirror, soap holder, and shower curtain, wash, cleaned and polished daily D) Wipe shower curtain with multi-purpose