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;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;oomm;;;;;;;;;;;;;;;;;;;;Dialogue 1
Staff: New Garden Hotel, Lucy speaking. How can I help you?
Guest: (1) ?
Staff: Yes, we have. When would you want them?
Guest: Through tomorrow night (2), for (3) .
Staff: Yes, weve still got rooms. What kind of room would you like?
Guest: (4) .
Staff: Two singles with bath. Ok. (5)?
Guest: Wilson and Holz. (6) .
Staff: Ive put it down, Mr. Wilson. Please report at reception by 2:00 p.m. tomorrow. Otherwise we do not (7).;Dialogue 2
Staff: Skylight Hotel Reservations. How can I help you?
Guest: I (1), please.
Staff: Ok, maam. (2)?
Guest: (3), (4) .
Staff: And what type of room would you like, single or double?
Guest: Um, (5), but now its only me, so … (6), please.
Staff: If youd give me a few minutes, please… Yes, on the 15th. The room rate will be RMB 350 Yuan.
Guest: Boy… thats (7) to pay.
Staff: Well, you can try calling other hotels, but youll find this is pretty standard.
Guest: Uh… okay. I dont (8) and I know youre probably right.
Staff: Great. Let me go ahead then and reserve a room for you. Can you tell me your name, please?
Guest: It‘s (9) . Thats with two Gs.;;;;;;;;;;;;;oomm;;;;;;;;;;;;How to find out if the guest has a reservation 如何确认客人是否有预订
(1) Have you made a reservation?
请问您做了预订吗?
(2) Have you reserved a room?
您预订了房间吗?
(3) Have you booked any rooms?
请问您预订了房间吗?
(4) Do you have a reservation?
请问您有预订吗?;;;How to apologize for overbooking and recommend hotels
如何为超预订道
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