酒店英语（1） 课件.pptx

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;oomm;;;;;;;;;;;;;;;;;;;;Dialogue 1 Staff: New Garden Hotel, Lucy speaking. How can I help you? Guest: (1) ? Staff: Yes, we have. When would you want them? Guest: Through tomorrow night (2), for (3) . Staff: Yes, weve still got rooms. What kind of room would you like? Guest: (4) . Staff: Two singles with bath. Ok. (5)? Guest: Wilson and Holz. (6) . Staff: Ive put it down, Mr. Wilson. Please report at reception by 2:00 p.m. tomorrow. Otherwise we do not (7).;Dialogue 2 Staff: Skylight Hotel Reservations. How can I help you? Guest: I (1), please. Staff: Ok, maam. (2)? Guest: (3), (4) . Staff: And what type of room would you like, single or double? Guest: Um, (5), but now its only me, so … (6), please. Staff: If youd give me a few minutes, please… Yes, on the 15th. The room rate will be RMB 350 Yuan. Guest: Boy… thats (7) to pay. Staff: Well, you can try calling other hotels, but youll find this is pretty standard. Guest: Uh… okay. I dont (8) and I know youre probably right. Staff: Great. Let me go ahead then and reserve a room for you. Can you tell me your name, please? Guest: It‘s (9) . Thats with two Gs.;;;;;;;;;;;;;oomm;;;;;;;;;;;;How to find out if the guest has a reservation 如何确认客人是否有预订 (1) Have you made a reservation? 请问您做了预订吗？ (2) Have you reserved a room? 您预订了房间吗？ (3) Have you booked any rooms? 请问您预订了房间吗？ (4) Do you have a reservation? 请问您有预订吗？;;;How to apologize for overbooking and recommend hotels 如何为超预订道