服务行业宾客服务培训资料.pptVIP

PUT YOUR CUSTOMER ON TOP 将业主视为 第一页，共三十九页。 您将学到 What you would know 我们的目标 Our Vision 您如何看待业主 What is a guest？ 业主满意度与忠实感为何如此重要 Why Customer Loyalty is so important? 获得业主满意度与忠实感的六个原则 What is the most important factor in attaining Guest loyalty? 第二页，共三十九页。 您 如 何 看 待 业 主 The Customer is……. ? 业主永远是 VIP The customer is always VIP. ? 业主是我们工作的目的而不是对我们工作的打断。 The customer is our working aim instead of interrupting our working. ? 业主是在帮助我们而不是我们帮助业主。 The customer is helping us instead of our help guests. 第三页，共三十九页。 您 如 何 看 待 业 主 The Customer is…….