酒店业的六西格玛资料课件.pptVIP

酒店业的六西格玛资料 We Think We’re Different ! Why Six SigmaComplex, multi-step process12345678910=90%99% x 99% x 99% x 99% x 99% x 99% x 99% x 99% x 99% x 99%Starwood = 25 Million GuestsAnnuallyIf 99%, then 90% yield9 dissatisfied per property every dayIf 99.9997% then, 99.997%yield10 dissatisfied per prope