模块4_知识管理方法与技术 [B0FB2F92].pptxVIP

Knowledge Management Methodology TechnologiesInstructor: YU Yan (余艳) School of Information Renmin University of China Email : yanyu@Office: Polytech Wing Building 402APhone:opyright @ Yu Yan Agenda2Copyright @ Yu YanKM MethodologyKM technologies PART I:KM METHODOLOGY3Copyright @ Yu Yan 4Copyright @ Yu Yan KM Program5Copyright @ Yu Yan Stages of a KM Program6Copyright @ Yu Yan Stages of a KM Program cont.7Copyright @ Yu Yan Stage I: Strategic Planning8Copyright @ Yu Yan Stage I: Strategic Planning for KM9Copyright @ Yu Yan Stage I: Strategic Planning for KM10Copyright @ Yu Yan Stage II: Developing KnowledgeOrganization11Copyright @ Yu Yan Stage II: Developing KnowledgeOrganization12Copyright @ Yu Yan Stage II: Developing Knowledge Organization13Copyright @ Yu Yan Stage II: Developing Knowledge Organization14Copyright @ Yu Yan Stage III: Operating the Knowledge Organization15Copyright @ Yu Yan This stage involves the wide-scale deployment of the KM Architecture. Companies at this stage go beyond initial, small-scale pilots into an operational and continually evolving knowledge management infrastructure. Stage III: Operating the Knowledge Organization16Copyright @ Yu Yan Company-wide deployment of knowledge processes, roles and systems. Full-scale development of knowledge support services within the organization, e.g. Implementation of organizational infrastructure (knowledge analysts, knowledge editors, etc.)KM-related cultural changes Facilitation of the establishment of knowledge networks (e.g., communities of practice)Large-scale integration of KM tools with legacy IT systemsContinuous “knowledge journey”. KM Framework17Copyright @ Yu Yan KM Framework18Copyright @ Yu Yan KM FrameworkModel of Knowing Organization (Adapt from Choo 1996)19Copyright @ Yu Yan KM Methodology: A Phased Approach20Copyright @ Yu YanPhase 0: Identify and Select Pilot Projects The purpose of this phase is to create awareness of the possibilities of KM-based performance improvement