应用品管圈提高手术患者健康教育知晓率.docVIP

应用品管圈提高手术患者健康教育知晓率

目的通过该次活动，提高手术患者健康教育知晓率，增加就医依从性，促使术后康复。方法科室人员自觉自愿组圈，通过头脑风暴选出改善主题，根据医院外科健康教育记录单结合专科实际设计调查问卷，对该科室2016年9—10月的手术患者96例进行问卷调查，找出知晓不好的原因，经过柏拉图找出改善重点（要因），再科学设定改善目标值，所有圈员脑力激荡找出真因，进行对策拟定和实施。结果经过改善，健康教育知晓率从77.10%提高到92.71%，并且在解决问题方法、沟通协调能力、自信心、团队凝聚力、工作积极性、QCC手法等方面都有了长足的进步。结论通过品管圈活动，加强了医护、医患及护患之间的沟通、协作能力，不仅获得有形成果，提高手术患者健康教育知晓率；更为重要的是获得许多无形成果，如增强了整个团队的凝聚力、协调性、积极性以及个人价值得到了充分体现，患者的“依从性”得到了提高，提升了手术质量，增加了患者满意度。

标签：品管圈；健康教育；知晓率

[Abstract]ObjectiveThroughthisactivity，wecanimprovetheawarenessrateofhealtheducationinsurgicalpatients，increasemedicalcompliance，andpromotepostoperativerecovery.MethodsThedepartmentstaffvoluntarilyformedacircleandselectedtheimprovementthemethroughbrainstorming.Accordingtotherecordsofsurgicalhealtheducationinthehospital，combinedwiththeactualdesignquestionnaire，96casesofsurgicalpatientsinthedepartmentfromSeptembertoOctober2016weresurveyedtofindoutBadreasons，throughPlatotoidentifythefocusofimprovement（cause），andthensetthetargettoimprovethescientificvalueofacircleofallbrainstormingtofindouttherealreasonfortheformulationandimplementationofcountermeasures.ResultsTheawarenessrateofhealtheducationincreasedfrom77.10%to92.71%，andgreatprogresshasbeenmadeinsolvingproblemmethods，communicationandcoordination，self-confidence，teamcohesion，enthusiasminworkandQCCpractices.ConclusionThroughtheQAactivities，thecommunicationandcollaborationbetweendoctors，nursesandnursesandpatientsarestrengthened.Notonlytangibleresultsareobtained，butalsotheawarenessofhealtheducationamongsurgicalpatientsisimproved.Moreimportantly，manyinvisibleresultsareobtained，forexample，enhancedTheteam’scohesion，coordination，enthusiasmandpersonalvaluehavebeenfullyreflectedinthepatient’s“compliance”hasbeenimproved，improvethequalityofsurgeryandincreasepatientsatisfaction.

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