Aberdeen Group Report The Maturity of Remote Product Service说明书用户手册.pdf

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TheMaturityofRemoteProduct

Service

April2008

TheMaturityofRemoteProductService

Page2

ExecutiveSummary

Isa99.9%levelofassetavailabilitythemarkofaperfectserviceResearchBenchmark

organization?Withtheincreasedfocusofserviceandmanufacturingfirms

Aberdeen’sResearch

onpreventiveandoftenpredictivemaintenanceprocesses,itseemsthatthe

Benchmarksprovideanin-

driveforzerodowntimeistheprimaryreasonforthe41%increaseinthe

depthandcomprehensivelook

percentageofassetsbeingmonitoredremotelyoverthelastyear.However,intoprocess,procedure,

leadingservicefirmsarelookingtodifferentiatethemselvesbyinstillingamethodologies,and

heightenedlevelofmaturityintheirserviceprocesses;oneinwhichthetechnologieswithbestpractice

serviceorganizationtakesagreaterstakeinboththeavailabilityandtheidentificationandactionable

overallperformanceoftheserviceableasset.recommendations

Best-in-ClassPerformance

InaMarch2008researchsurveyof140serviceprofessionals,Aberdeen

benchmarkedkeyserviceandassetperformancecriteriatodistinguishBest-

in-Classcompanies.Thesefirmsrevealedthefollowingperformanceresults:

•93%currentperformanceinserviceableassetavailability

•89%currentserviceefficiencyperformanceinfirst-timefix

•16%improvementinmeantimebetweenfailureforthei

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