酒店英语1.3 Dealing with Complaints导学案公开课教案教学设计资料.docxVIP

《酒店情境英语》在线课程导学案

PART1FrontOfficeServices前厅服务

1.3DealingwithComplaints顾客投诉

重点单词

complaint,upset,disappointed,apologize,instantly,cause,facility,solve,sheet,mistake,discount,fare,calm,sincere,inconvenience

重点词组

heatingsystem,promptattention,dealwith,roomattendant,HousekeepingDepartment,makesure

实用句型

Isthereaproblem?

MayIknowthereason?

Areyounotsatisfiedwithyourpresentroom?

Isthereanythingthatdissatisfiesyou?

Idoapologize./Iapologizeforthetroubleitbrings.

I’mawfullysorry.

Ifthere’sanythingyouneed,pleaseletusknowimmediate