資訊科技—21 世紀的企業競爭力.docVIP

資訊科技—21世紀的企業競爭力 張錦賢 大祥科技股份有限公司 新竹工業區仁義路10-1號 Tel: 03-5978885 ext 513 Fax: 03-5986080 摘 要 資訊科技的發展與應用正逐步的改寫企業經營模式與全球的商業環境。在講究快速應變、提高附加價值的競爭環境中，藉由資訊科技的力量進資訊的掌控與競爭優勢的獲取，已是企業競爭與生存的關鍵。 關鍵詞：資訊科技、網際網路、電子商務、企業再造 Information Technology – the Competitive Edge of 21 Century Jens Chang Dayshine Technology Inc. 10-1, Jen Yi Rd., Hsinchu Industrial Park, Hsinchu 303, Taiwan Abstract As the year 2000 comes, the staffs of enterprises keep in their positions ready for response to the demands of information technology and go through preparation procedures again and again in case of Y2K crisis. Evidently the whole global enterprises are changing their business models and try to catch the tide of Internet. Since the World Wide Web (WWW) was introduced in 1993, the network communication becomes necessary to the success of enterprises. New activities come along with the electronic commerce (E-commerce) and business process reengineering (BPR), and so forth. E-commerce like B2B, B2C, and C2C gets rid of barrier of distance, reduction of response time and increases change globally. Providing value-added quality and service through Internet and innovating new processes to improve sales are important concerns for market strategies. Not only network facilitates connections between customer and business but also fast business information flow promotes the potential of market. Large volume of business needs the power of information technology. Enterprises must be adapted to this competitive change by taking the advantage of information technology. Keywords: Information Technology, World Wide Web (WWW), Electronic Commerce (E-commerce), Business Process Reengineering (BPR) 一、前言 比爾．蓋茲在其新著『數位神經系統』中便說到：如果八○年代的主題是品質，九○年代是企業再造，那麼公元兩千年後的關鍵就是速度。而塔克(Robert B. Tucker)亦將『速度革命』喻為企業經營驅動力之首，可見『速度』對企業未來生存有著何等重要的地位。速度，影響著產品開發與上市所需的時間。速度，決定了市場利基的創造亦或是毀棄。速度，勾勒出新的商業活動。速度，加速著科技的發展與應用。而在邁入21世紀，速度革命所帶來的機會與威脅，確未曾有一絲的減緩，伴隨著資訊科技的蓬勃發展反倒將速度革命的腳步加快。 二、資訊科技發展沿革 掌握未來，必先了解歷史；資訊科技在過去歷經五十多年的發展，已經歷了系統時代(涵蓋大型主機與微電腦)、個人電腦時代並進