酒店管理培训 指导员工如何处理——贮存失物招领2015(叶予舜).pdfVIP

酒店管理培训 指导员工如何处理——贮存失物招领 目的指导员工如何处理，贮存失物招领。 POLICY 1. It is the policy of Fuzhou Shangri-La that only the Housekeeping is the centralized preferred location。 客人遗失物品集中在客房部是香格里拉的程序。 2. For handling all Lost Found items which are found anywhere in the hotel areas, included front of house and back of house。 由客房部处理任何区域发现的遗失物品无论前台区域还是后台区域。 3. Credit Cards, check books or traveler checks shall be returned via the appropriate bank or issuing authority。 信用卡，支票，旅行支票要返回银行或发放地。