FD-SOP-018-group check in.docVIP

前台FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处 FD reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-018 团队登记入住 FD-SOP-018 group CHECK IN 标准： STANDARD: 快速，高效而准确的登记入住 Efficient, quick and accurate check in.  宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 能被认出是团队的一员，迅速而高效的入住To be recognized as a part of the group and checked-in promptly and efficiently 宾客抵店准备工作Prepare for the arrival 前台团队— 抵店前一天Front Desk Group - Prior to the day of arrival ? 与销售部团队协调员保持联系，随时更新信息Liaise constantly with the sales group coordinator for additional information ? 从预订部拿一份更新的团员名单复印件Take a copy of the updated rooming list from reservations ? 在Fidelio系统中，进入团队窗口，按enter键In the Fidelio system go to the groups press enter ? 按照分房名单输入团队客人名字Enter the group name if given as per the rooming list ? 按enter键进入整个团队分房单Enter to get the entire group rooming list ? 检查系统中的所有姓名是否和入住名单上一致Check if all names in the system are correct according to the rooming list ? 检察系统上的抵店离店日期是否正确Check if the arrival and departure dates are correct in the system ? 检查是否所有房型都预分至电脑系统中Check if all room types are correctly blocked ? 检查团队房价是否正确Check if the group rate is correct ? 确保每个房间入住人数正确Number of people occupying each room is rightly put ? 满足特殊需求Special requests are met ? 满足VIP需求VIP requests are met ? 付账说明清楚而正确地输入系统Billing instructions are clear and correctly entered in the system ? 至少提前24小时分配房间Room have been allocated at least 24 hours in advance ? 付款或转账凭证已经收到Relevant back up has been provided for any amount paid by third party ? 旅行社或公司与酒店有转账协议和账户The third party has a valid account with the hotel 当天抵店On the day of arrival ? 如果同一区域不止一个团队入住，须标明以分开 Tables must be labeled with letters if more than one check in the area ? 必须有足够的笔供宾客在登记卡签名Sufficient pens must be available for guests to sign their Registration cards ? 必须准备好排班表，以保证足够的员工Roster must be prepared so that sufficient staff is available ? 复查分配的房间Double check room allocated ?