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TheQualityImprovementModel Objectives Explore the steps for setting up controls for your project Review Control Plan elements Review the need for well documented control plans to “sustain the gains” Introduce the concept of Mistake Proofing Control Plan Purpose The Purpose Of An Effective Control Plan Is To: Operate processes on target with minimum variation Minimize process tampering (over-adjustment) Assure that process improvements become institutionalized (ISO 9000 can assist here) Provide for adequate training in all procedures Identify required maintenance schedules Factors Impacting a Good Control Plan Control Plan Summary Sheet Control Plan Components Process map steps Key process output variables, targets specs Key process input variables with control limits Important noise variables (uncontrollable inputs) Short and long term capability analysis results Designated control methods including: Other Tips in Documenting Improvements Utilize your team and / or affected individuals Test the procedure exactly as it is documented Outline a method for updating procedures Date your procedures Destroy obsolete procedures Have an audit plan to verify compliance Responsibility for documenting control plan and updates Auditing Procedures Directly By Observation Are people actually doing what the procedure says? Are all the steps being followed? Are people referring to the procedure? By asking those using the procedure Is each step in the procedure clear? Are you having difficulty in following the procedure? Could we improve the procedure and still get results? Indirectly By Observation When was the last time the instruction was revised? Documentation Package Summary Explored the steps for setting up controls for your project Reviewed Control Plan elements Reviewed the need for well documented control plans to “sustain the gains” Control plan derived from tools and learnings in implementing model discussed in this course Identify person who will be accountable for
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