Facing Yuannu of God.docVIP

 PAGE \* MERGEFORMAT 7 Facing Yuannu of ‘God’ Remember: you can not give an angry Customers listen to reason Complaint is not satisfied. Customers buying enterprise products, due to various reasons, always will product, or distribution personnel, or business complained about the performance of some sort. These customers, such as lack of timely handling of complaints, it will greatly affect the sales affect the company’s reputation. To this end, each enterprise, distribution, personnel must be given adequate attention. First, the reasons for customer complaints arise To sum up, the reasons for customer complaints, generally have the following 14 species: Corporate promotional products or product samples with the customer purchased the product does not match, the customer that the enterprises fraud, it will generate publicity for enterprise untrue complaints. The clients to the company to buy (or repair) products, the staff is relatively cold, indifferent, or even holding contempt, suspicion, watch others. Enterprise customers will produce a warm reception did not complain. On the customer needs the product, its varieties, specifications, performance, parameters, materials, and prices are not explained in detail, the customer will be introduced to enterprises do not produce a detailed complaint. Enterprise customers have access to purchase products, sometimes in short supply, required to be purchased from many times; and sometimes to buy complicated, and billing clearing trouble, the enterprise would be inconvenient to purchase products generated complaints. Customers buy the product in the use of the process was unreasonable structure, open the inconvenient use of non-smoothly, and even the product length, weight, volume, color, etc. are not coordinated. To generate products for enterprise customers will not apply to complaints. Products in use, or reliability is poor, fail to meet established quality requirements; or durability is poor, reaching less